Some things I’ve learnt:
- The people who live and breathe in the system are those who have to come up with the solutions to change it. Inputs from external experts are useful but they have to make sense to the people in the system.
- The system, not the poor, must be the unit of intervention if we want sustainable impact at scale.
- You have to listen to the system. Truly listen; without confirmation biases, without ego, without expectations, without intention, listen quietly and openly.